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Program Coordinator - Library
Job Number: 2023-44527
Category: Library
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - Library - W417400
Job Type: Full-Time
Num. Openings: 1
Post Date: Oct. 12, 2023

POSITION SUMMARY: 

Under the general direction of the Associate Director or designee, the Program Coordinator supports activities involved with the NNLM Region 7 program. The position assists the Associate Director, Education and Outreach Coordinators, and Grants and Contracts Specialist.

ESSENTIAL FUNCTIONS:

  • Serve as the central point of contact for the program office including responding to and triaging office email.
  • Provide information on basic NNLM and Region 7 services and programs.
  • Serve as liaison to NNLM Working Groups and Committees as assigned.
  • Manage membership, membership directory, member services and membership reporting.
  • Follows established guidelines to collect, compile, and organize data for various ongoing reports. Prepares statistical reports as needed by the associate director or coordinators.
  • Coordinate marketing and program communications including content and maintenance of listservs, social media, and weekly newsletter.
  • Work with National Committees to contribute to best practices and to set and implement standards.
  • Promote NLM funding in service area.
  • Provide support for technology awards and other types as necessary.
  • Manage and maintain the Region 7 public facing website and internal tools including customer relationship database, knowledgebase, and collaboration space (CIVI CRM, DOCLINE, Confluence, Jira and/or equivalent tools)
  • Support coordinators with making continuing education content available and ensuring compliance. Ensure accessibility and 508 compliance with print and digital material.
  • Deliver training sessions using existing curriculum/materials as requested.
  • Exhibit NLM, NNLM and Region 7 products and services at regional and national meetings as needed.
  • Serve as liaison between Region 7 and main library for technology
  • Perform other duties as required.

REQUIRED QUALIFICATIONS:

  • Associates Degree required; Bachelors preferred.
  • Two years relevant experience
  • Ability to plan and implement innovative services.
  • Demonstrated knowledge of and experience with customer management software
  • Ability to communicate effectively both orally and in writing
  • Evidence of excellent interpersonal skills. Ability to work cooperatively in a demanding and changing environment with all levels of staff and a variety of users.
  • Flexibility; initiative; problem solving skills; energy and time management skills
  • Ability to meet deadlines.
  • Demonstrated individual and team leadership skills.

PREFERRED QUALIFICATIONS:

  • 1 year experience working with customer relationship databases; fostering new relationships preferred.
  • 1 year experience managing websites preferred.
  • 1 year experience working with rural audiences or underserved populations preferred.

Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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