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GENERAL SUMMARY OF POSITION: 

Under general supervision of the Manager of Audio-Visual Services, the Audio-Visual Technician provides technical expertise and unique solutions with audio-visual related technology to multiple constituencies with a broad institutional impact.

MAJOR RESPONSIBILITIES:

• Advise, train, and provide on-site and remote technical support to faculty, staff, students and guest lecturers with audio-visual equipment, streaming services, video conferencing, and general production.
• Troubleshoot various equipment malfunctions.
• Provides guidance and recommend solutions based on technology requirements and limitations.
• Design, develop, and update training and knowledgebase materials/documentation.
• Develop and conduct training workshops for specific audio-visual related use cases.
• Operate pro-grade audio and video equipment.
• Schedule, deliver, set-up, operate and retrieve audio-visual equipment.
• Assist with organizing events; maintains event schedule.
• Provide quality video and/or audio production services.
• Maintains inventory of all audio-visual equipment.
• Verifying audio-visual equipment in all rooms is functioning as installed.
• Utilize ServiceNow to support tracking of work.
• Evaluate technology trends inside and outside of the University.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associate Degree in Audio-Visual, Communications, Media, or equivalent years of experience in a related field.
• 5 years of relevant experience.
• Demonstrate experience with various hardware and software video conferencing platforms.
• Demonstrate understanding of signal flow, distributed audio/video, and multi-room systems.
• Computer and network literate.
• Able to work under pressure, independently, and within a team, in a fast-paced environment.
• Willing to work extended hours when required.
• Effective verbal and written communication.
• Solid interpersonal skills; ability to work well with people, their expertise, and organizational relationships.
• Ability to travel to off-site locations.

PREFERRED QUALIFICATIONS:

• CTS, CTS-I and/or CTS-D Certification
• Crestron Digital Media Certification – DMC-E
• Working knowledge of Crestron. Biamp, ClearOne, Extron, Shure, Cisco codecs and other audio-visual related equipment.