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Under the general direction of the Deputy Managing Dir, CDIS/Community-Based Services, the Executive Dir, Behavioral Health Workforce Development Center leads and facilitates the strategic direction and implementation of the Behavioral Health Workforce Development Center. Facilitates access to training and technical assistance to promote behavioral health workforce development using a lens of evidence-based practice (EBPs), cultural humility and trauma-informed principles. Directs Center activities to support the development of Community Behavioral Health Centers, a new network of community-based clinics offering real-time and high-quality access to behavioral health (BH) treatment, as well as the Behavioral Health Access Line; key components of Massachusetts Medicaid’s (MassHealth’s) Behavioral Health: Roadmap for Reform initiative. Leads core Center business service expansion, consulting, and technical assistance opportunities, across the service continuum, including cross-departmental, collaborative solutions. Directs and manages major business development and corporate planning projects working closely and continuously within the parameters and direction established by the enterprise-wide strategic plan. Aligns new Center priorities with the goals articulated by MassHealth, as well as with the University of Massachusetts Medical School and Commonwealth Medicine (CWM) strategic plans to ensure the proper allocation of capital, talent and operating expenditures.

DEVELOPMENT, COORDINATION AND EVALUATION:
• Leads Center-related development efforts to discover and evaluate service and related training markets.
• Directs development of repository for training and technical support for Masters’ pre-licensed and licensed clinical professionals employed by Community BH Centers and BH Access Line, during year 1 of Center operations.
• Ensures the Center follows a learning-centered approach to curriculum development (Dialogue Education (Vella, 2002)), and develops learning experiences grounded in adult learning theory principles such as respect, immediacy, relevance, safety, engagement, and inclusion.
• Oversees expansion of training opportunities to the broader clinical behavioral health workforce and create professional learning communities for ongoing best practice sharing, collaboration, and professional dialogue, in years 2 and beyond.
• Leverages a team of subject matter and clinical experts in the field of behavioral health to identify emerging best practices and partner with entities developing expertise with training on these practices.
• Coordinates all Center functions with relevant stakeholders in and outside of UMass Chan including MassHealth, and Community Behavioral Health Centers; including utilizing Learning and Resources Needs Assessments, stakeholder interviews and focus groups, to inform Center implementation and services.
• Develops and executes sustainability strategy for ongoing operations of the Center beyond state funding.
• Assures completion of key metrics of Center functions and evaluates Center success through outcome measurements.
• Manages and oversees day to day clinical and administrative operations of the Center, including engagement of internal, state and legislative stakeholders.
• Cultivates and maintains strong collaborative relationships with enterprise leadership, and other CWM business units to position CWM for greater opportunities to develop and provide behavioral health workforce development services to organizations in need.
• Collaborates with other CWM business units in enhancing their service deliverables, either by shared staff or other methods.
• Oversees ongoing evaluation, planning and implementation of Center information technology functions and solutions.
• Report regularly to MassHealth, the CWM Managing Director, Clinical Delivery and Informatics Solutions, and CWM Executive Leadership on Center activities and performance metrics.
• Oversees quality management programs to evaluate Center effectiveness through ongoing quality assurance and program evaluation initiatives, including setting and tracking attainment of performance goals, maintenance of program efficiency and effectiveness, outcomes measurements, and adoption of alternative work flows and processes to improve specific areas of service delivery.
• Collaborates with shared infrastructure divisions within UMass Chan/CWM to assure their involvement in support of Center growth consistent with the overall goals and objectives of UMass Chan/CWM.
• Communicates effectively with the Center’s Executive Steering Committee; provides regular and timeline reporting on implementation plan and ongoing operational metrics.
• Develop productive working relationships with key clients and engage stakeholder groups to improve the quantity and quality of Center solutions and to shape the development of business sustainability strategy.
• Work independently to successfully achieve established objectives and deliverables within respective timelines
PLANNING, STRATEGY AND SUSTAINABILITY:
• Ensures long-term Center sustainability by maintaining client relationships and driving business development activities, including identifying new leads and targeting specific opportunities that lead to the acquisition of new contracts.
• Leads strategic planning initiatives within the Center and ensures alignment with MassHealth, CWM and UMass Chan larger strategic direction and goals.
• Assign consulting services in key business areas as required.
• Ensures the Center has appropriate information technology systems and tools to support business process improvement, function effectively in a fully remote environment, leverage staffing to best advantage, and support the maintenance and growth of business.
• Coordinates and aligns training and education efforts.
• Develop, review and lead new Center initiatives in accordance with core business and service line goals and objectives with a focus on long-term Center sustainability.
• Establish linkages with the academic system for cross-departmental projects that leverages service line expertise.
• Establishes and maintains productive collegial relationships with key client agencies and designated client contacts. Works collaboratively with customers to identify and meet their needs, ensures effective work processes and jointly develops strategies for enhancements leading to service improvement and revenue growth.
• Establish and maintain strong working relationships with UMass Chan and other public agencies to foster innovative services and service line expansion in Center business.
• Identify, develop and foster new client relationships to support the Center, and cultivate technical assistance opportunities by assessing client needs and aligning with UMMS/CWM expertise and solutions.
• Working with the management team, establishes and enforces departmental policies and designates appropriate staff to address data security and compliance requirements, adherence to relevant rules, regulations and contractual obligations.
• Communicates regularly and effectively with CWM and MassHealth leadership on activities of the Center and facilitates linkages to other behavioral health workforce related work that supports the mission of the Center.
• Provides leadership to staff in advancing work of the Center and CWM strategic goals within their own positions and duties.
FINANCIAL AND CONTRACT SERVICES:
• Drive, manage and lead a business and financial plan to respond to enterprise and Center strategic goals, including performance of Center operations and creating a sustainable financial business model.
• Oversee operational and fiscal compliance and reporting requirements, including budget development and implementation, across the full range of Center reporting and established financial targets
• Ensure the continued financial viability of the Center workstreams through sound fiscal management
• Direct the development, monitoring and analyzing of all labor, operating, and capital expense budgets in assigned areas and assure appropriateness of human and material resource allocations.
• Identify Center expansion opportunities, including facing external clients and serving as a senior leader in out of state business expansion.
Meets the business and fiscal goals of the Center as evidenced by:
o Providing financial oversight to all Center product lines
o Monitoring and participating in budget forecasting
o Developing and implementing strategic plan that promotes the growth in Center revenue generation.
o Present information and updates to executive leadership as required to ensure Center viability.
Assure optimal employee relations are instituted to foster quality workplace climate and employee retention.
Support professional development of Center staff.

REQUIRED EDUCATION
Master's Level Degree or equivalent in education, policy or human services.
Licensed Mental Health Counselor, Licensed Social Worker, Psychiatric Advanced Practitioner or other equivalent behavioral health clinician.

REQUIRED WORK EXPERIENCE
10 + years of experience in increasingly senior positions preferably in human services or behavioral health.
Policy and program experience at both the federal and state level.
Strong commitment to public service with an entrepreneurial attitude, balanced with the ability to respect, galvanize, organize and coordinate constituent groups.
Proven administrative and management ability in a complex environment, preferably human services or other related service industry.
Demonstrated performance in strategic and financial planning and analysis.
Demonstrated ability to perform within budgetary constraints delivering a consistently break-even or profitable bottom line.
Substantial business development experience, program development and strategic planning experience.
Comprehensive experience in understanding scope of service drafting for business and other agreements.
Contract writing, contract management, training and public speaking experience necessary.
Demonstrated ability working with healthcare professionals, good written, verbal and interpersonal skills.
Working knowledge of Microsoft Office applications.
Extensive statewide travel including overnights possible.
Substantial experience working with state governments and public agency leaders, in roles requiring senior level responsibility.
Deep expertise in the behavioral health business sector including state and federal agencies (welfare, child welfare, and juvenile justice).

PREFERRED WORK EXPERIENCE
Experience
Experience and expertise in managing enterprise level projects and domains.