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System Administration Engineer I
Job Number: 2021-38103Category: Information Technology
Location: Lincoln, RI
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - Radiation Oncology - W827500
Job Type: Full-Time
Salary Grade: 74
Num. Openings: 1
Post Date: Jan. 11, 2023
GENERAL SUMMARY OF POSITION:
Under the direction of the Manager or designee, the System Administration Engineer I supports network operating systems in a multiple platform environment.
MAJOR RESPONSIBILITIES:
- Under the direction of the Manager of Systems Engineering, provide third level support to end users
- Maintain the company’s internal data processing hardware and software
- Acknowledge and resolve user service requests utilizing the service request management system
- Apply standard principles, concepts and techniques toward the identification and resolution of user problems
- Resolve an assortment of problems of moderately complex scope
- Interact with other Systems Administration staff and Manager for assistance and direction, occasionally involved in routine cross organization issues
- Escalate more difficult user issues as appropriate
- Perform other duties as required.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Systems Management, or equivalent experience.
- 1 year work experience in a System Administration role, or 2-3 years experience in a PC Services role
- Excellent oral and written communication skills
- Ability to travel to off-site locations
This position is located at the QARC data center in Lincoln, RI.