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Employee Assistance Program Intern - EPSIP
Job Number: 2017-28624
Category: Interns
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: SCHOOL
Department: School
Job Type: Intern (Full Time)
Salary Grade: ..
Union Code: Non Union Position-W00-Non Benefited
Num. Openings: 1
Post Date: March 1, 2017



Complete the online application that includes uploading a resume and include a short essay in the "resume" field (the resume and essay should be uploaded as one document). Please respond to the essay question below:


  • Please write a short essay demonstrating your diversity competencies through life experiences and state why you would like to enroll in the program (Please include examples from personal experience, observation, research, and or scholarship. The essay should be succinct and be your original work. It should also reflect an excellent command of English grammar, style and syntax. Maximum length 200 words.)




The EAP is a confidential, free workplace program intended to assist organizations in addressing productivity concerns while assisting employees to identify and resolve personal issues impacting work performance. The EAP offers a wide variety of programs and support for employees and family members such as: depression, anxiety, loss, trauma, addictions, family concerns and workplace issues in addition to non-clinical issues (childcare and eldercare, financial and legal concerns.)


Due to the confidential nature of EAP, interns receive formal HIPAA training program, and will be expected to maintain confidentiality regarding client information at all times.


Under the general direction and support of the EAP Program Manager the intern will be exposed to the core components of the EAP and will work on two projects to enhance the health and wellbeing of the employees and family members with whom EAP supports.





Project 1: Emergency Assistance Fund (EAF)/ Emergency Assistance Support for Employees (EASE) Program


The EAP processes a high volume of applications with personal financial and confidential information of employees applying for the financial assistance grant.


The intern will be responsible for evaluating the programs and making recommendations for efficiencies.  The intern will be responsible for maintaining the database and contacting employees to gather additional information to their application. In addition, the intern will be responsible to call employees who have been awarded funds.


Project 2: Childcare Information and Referral.


One of the many important decisions parents make is choosing the right child care for their family.  The EAP offers families personalized child care information and referral services.


The intern will be responsible for managing the EAP Childcare Information and Referral component. This will include: communication with clients making the request throughout the process, maintaining the data base and evaluating the program for efficiency.



  • Candidates pursuing bachelor’s degree or recent graduates
  • Related experience preferred
  • Attention to detail with the ability to collect and record information from a wide variety of sources 
  • Must be reliable and able to set consistent work hours


  • Bachelor’s degree candidate with interest in business, human resources or social work
  • Ability to work both independently and within a team
  • Skilled in Microsoft Office: Word, PowerPoint, Excel and Publisher
  • Maintain highly confidential information regarding personal health information
  • Effective communicator (written and oral)

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