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The Training Administrator supports the Learning Management System and Student Information System (SIS); facilitating live and online self-paced trainings, designed primarily for healthcare and community organizations. This role is responsible for setting up, managing, and reporting on all learning activities and assessments conducted through the Learning Management System. This individual shall be committed to providing learners with a well-organized and effective learning experience and support.

UMass Chan School of Medicine is committed to fostering diversity and inclusion in its workforce. This position will collaborate with diverse populations and engage with health care training topics (including behavioral health, substance use, trauma, cultural humility, health disparities and public benefits).

LMS Training Set Up

• Setup new learning content in the LMS to facilitate BHWD training objectives. This includes instructor-led courses, self-paced courses, webinars, hybrid courses and other course formats.
• Create and assign course shells in the Learning Management System as directed.
• Regularly meet with BHWD members to facilitate scheduling of training, anticipate, troubleshoot, and determine best solutions for LMS based problems.

LMS Maintenance

• Ensure LMS schedule of online and live training activities is maintained and up to date to provide accurate and current schedules to BHWD Leadership for the purpose of promoting all current and emerging training content.
• Manage registration of select live events via the SIS remote registration functionality.
• Monitor LMS and SIS functionality to quickly identify and resolve any issues
• Update and maintain LMS user groups and data, by uploading, activating and deactivating users based on monthly termination, new-hire, and promotion reports, and communicating regularly with BH Admin. Managers.
• Monitor licensing usage and alerts management of potential for overages, or under-utilization.

LMS Metrics

• Prepare reports and analyze LMS data, including usage reports, survey data, and assessments and provide data to BHWD Executive Director, two Associate Directors, and the BH Admin Managers, for course evaluation.
• Solicits feedback from Learners, contracting organizations for LMS services, instructors, designers, and managers, to improve customer service.

LMS Training

• Train instructors, designers, and staff, on how to use the LMS system to support registration and course set up as needed.
• Ensure quality assurance functionality of courses and serve as a point of contact within BHWD to assist Learners, Instructors, Designers, and Managers, with any technical issues.

Administrative

• Provides project and administrative support including distribution list maintenance.
• Reviews and advises Executive Director, BHWD, on permissions required efficient and effective operations for highest quality and security of the LMS.
• Supports internal social network platform administration and makes edits and updates to the website using a content management system.
• Serve on the Student Information System (SIS), Registration Management System (RMS) response team for storage and maintenance of student records, and support BHWD Team efforts in Web Storefront maintenance.

Perform other duties as assigned

• Bachelors Level Degree or equivalent in Computer Science, Information Technology, Human Resources, Instructional Design, Education, or related discipline
• 3-5 years working with, and managing, Learning Management Systems and Student Information Systems
• Experience in the areas of online learning and customer service.
• 1-2 years familiarity with Sharable Content Object Reference Models (SCORM), in either the development, maintenance, uploading or archiving SCORM learning content to an LMS, and communication between client-side content and a host system LMS.
• Strong organizational and administrative skills with ability to manage multiple on-going projects, prioritize workload and be detail oriented.

PREFERRED QUALIFICATIONS:

• Certificate in Online Learning Practices and/or LMS Management practices, or Certificate training in one or more Learning Management Systems.
• 3-5 years working with commonly used LMS systems such as D2L Brightspace, Student Information Systems, Moodle, Canva, Camtasia, IMC, Cornerstone, SumTotal, Instructure, Olive Media, etc.
• 1-3 years experience with Americans with Disabilities Act (ADA) accessibility standards

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