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POSITION SUMMARY: 

Under the general direction of the Associate Director or designee, the Program Coordinator supports activities involved with the NNLM Region 7 program. The position assists the Associate Director, Education and Outreach Coordinators, and Grants and Contracts Specialist.

ESSENTIAL FUNCTIONS:

• Serve as the central point of contact for the program office including responding to and triaging office email.
• Provide information on basic NNLM and Region 7 services and programs.
• Serve as liaison to NNLM Working Groups and Committees as assigned.
• Manage membership, membership directory, member services and membership reporting.
• Follows established guidelines to collect, compile, and organize data for various ongoing reports. Prepares statistical reports as needed by the associate director or coordinators.
• Coordinate marketing and program communications including content and maintenance of listservs, social media, and weekly newsletter.
• Work with National Committees to contribute to best practices and to set and implement standards.
• Promote NLM funding in service area.
• Provide support for technology awards and other types as necessary.
• Manage and maintain the Region 7 public facing website and internal tools including customer relationship database, knowledgebase, and collaboration space (CIVI CRM, DOCLINE, Confluence, Jira and/or equivalent tools)
• Support coordinators with making continuing education content available and ensuring compliance. Ensure accessibility and 508 compliance with print and digital material.
• Deliver training sessions using existing curriculum/materials as requested.
• Exhibit NLM, NNLM and Region 7 products and services at regional and national meetings as needed.
• Serve as liaison between Region 7 and main library for technology
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associates Degree required; Bachelors preferred.
• Two years relevant experience
• Ability to plan and implement innovative services.
• Demonstrated knowledge of and experience with customer management software
• Ability to communicate effectively both orally and in writing
• Evidence of excellent interpersonal skills. Ability to work cooperatively in a demanding and changing environment with all levels of staff and a variety of users.
• Flexibility; initiative; problem solving skills; energy and time management skills
• Ability to meet deadlines.
• Demonstrated individual and team leadership skills.

PREFERRED QUALIFICATIONS:

• 1 year experience working with customer relationship databases; fostering new relationships preferred.
• 1 year experience managing websites preferred.
• 1 year experience working with rural audiences or underserved populations preferred.