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GENERAL SUMMARY OF POSITION:

Under the general direction of the Manager of AV Services or designee, the Audio-Visual Engineer will perform a variety of duties including scheduling, setup and operations of AV equipment. Assisting AV technicians with troubleshooting of audiovisual, sound reinforcement, cabling systems and VIP event support.  Assisting the AV Manager in design, selection, and implementation of AV equipment. The work requires a high level of independent/entrepreneurial thinking, action, strong organizational skills, and customer support.

MAJOR RESPONSIBILITIES:

• Responsible for the successful and profitable design, integration, and support of multiple mission-critical and high profile integrated audiovisual, videoconferencing and broadcast projects.
• Configure, install, and maintain classroom multi-media presentation systems, and participate in the design, purchase, construction, and operation of video conferencing systems that include codecs, cameras, computers, and display systems.
• Test, review and assess types of equipment required to facilitate University projects and events and recommend equipment changes and purchases.
• Thorough understanding of audiovisual testing methodologies and quality assurance
• Ability to read technical drawings.
• Escalation point for the maintenance and troubleshooting of A/V equipment. 
• Provide consultation and recommendations to customers in preparation of technology upgrades and upcoming events.
• Assess, configure, and implement technology needs.
• Mentoring and assists existing and future technical staff members is required.
• Acknowledge and resolve user service requests utilizing the Service Now management system.
• Provide resolution to a diverse range of complex problems.
• Preparation and presentation of troubleshooting documentation and instructions
• Performs other duties as required.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Information Science, or equivalent experience
• 3 years audiovisual technology experience
• Demonstrated knowledge/experience on current and emerging audio and video technologies.
• Computer skills (Microsoft Office, Microsoft Outlook, Microsoft Project.
• Knowledge and experience in higher education/trading floor/video conference room setup
• Strong liaison and negotiation skills with client, AV vendors and contractors
• Able to work under pressure and fast-paced environment, willing to work extended hours.
• Excellent oral and written communication skills
• Ability to travel to off-site locations.

PREFERRED QUALIFICATIONS:

• Knowledge of Software and Hardware for Crestron, ClearOne, Biamp, Extron, and other related manufacturers.
• CTS, CTS-I and/or CTS-D Certification
• Crestron Digital Media Certification – DMC-E