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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive. UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.
Category: Administrative Professional
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - Shriver Center - W408200
Job Type: Full-Time
Union Code: Non Union Position -W60- Non Unit Professional
Num. Openings: 1
Post Date: Aug. 6, 2022
POSITION SUMMARY:
Under the general direction of the Director, Insurance Resource Center or designee, the Insurance Outreach Coordinator assists the Team in providing information, resources, and technical assistance to consumers, providers, educators, employers, and others around issues related to insurance coverage for autism and behavioral health. The Insurance Outreach Coordinator works as part of a small team, collaborating with internal and external community partners.
ESSENTIAL FUNCTIONS:
- Provide information and resources to families and individuals with autism and behavioral health needs
- Interface with other support and advocacy organizations, provider groups, and others
- Assist Navigation Managers to fulfill requests for information and resources, and miscellaneous case follow-ups.
- Assist in the preparation of reports for funders and partners
- Attend community outreach events and Center events.
- Assist with fundraising activities.
- Adhere to University, State and funding agency policies and procedures.
- Other duties and/or projects as assigned.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree or equivalent, and 3-5 years of related experience in customer service, community outreach.
- Familiarity with issues affecting people with autism and behavioral health needs, and their families.
- Self-starter – independent worker,
- Hold MassHealth Certified Application Counselor designation or willingness to obtain.
- Experience working in and/or with consumers, providers, educators, and others.
- Fluent in Spanish preferred
- Ability to effectively communicate with diverse constituencies
- Proficiency or willingness to learn multiple software and communication platforms.
- Proven administrative ability in complex environments
- Excellent communications, interpersonal, and organizational skills
- Ability to travel to off-site locations
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list.
Duties and expectations may evolve in response to the needs of the department and the broader institution.
In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement).
At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience.
We also consider internal equity to ensure fair and consistent compensation across our teams.
Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.
In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.
UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
