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Information Technology - Success Metrics Intern
Job Number: 2022-40767
Category: Interns
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: UMass Med School
Department: School - IT-Chief Information Officer - W875010
Job Type: Intern (Full Time)
Union Code: Non Union Position-W00-Non Benefited
Num. Openings: 1
Post Date: June 8, 2022


UMass Medical School’s Information Technology Innovation Internship program is designed to provide exceptional opportunities for talented students and to strengthen UMMS’ technology ecosystem through the innovative ideas and infectious energy of the interns. The IT Intern will get an opportunity to collaborate with a dynamic team of dedicated individuals committed to delivering forward thinking solutions with a focus on continuous improvement and advancing the health and well-being of the people in Massachusetts and the world through ground-breaking development in education, research and health care delivery.

It’s an exciting time to be at UMass Medical School!  U.S. News & World Report ranks UMass Medical School 12th in the country for primary care, and this internship will provide a unique opportunity to learn and gain valuable skills in an elite academic and research institution that is among the most affordable in the country.  

KPI/Success Measurement Intern

Information Technology at The University of Massachusetts Medical School has an exciting opportunity for a KPI/Success Measurement Intern to join us in the development of key measurements for technology processes and projects.

In collaboration with the individual UMass Chan IT teams, key metrics will be identified, data gathered to support these metrics, reports templates designed, and dashboards established.  The goal of this internship will be to support the individual teams in common data collection and analysis, transparent reports generation and contribution to department level dashboards. Focus of metric development will be:


  1. Value to Customer
  2. Alignment with IT and UMass Chan Impact 2025 strategic goals
  3. Project Achievements
  4. System performance
  5. Customer Service

During this internship, the use of data collection and data analytic tools will be required, with a focus on building a common process that is easily sustainable and flexible enough to handle the differences between individual teams’ data. Innovative use of tools to measure key performance indicators is the primary goal.

Innovative data analysts apply! This internship will engage the individual IT teams, whose primary focus is on the success of their customers and helping them achieve success! 



  • Utilize innovative ideas and approaches to assist in the development of working models to serve the needs of our faculty, students and researchers
  • Complete a project from start to finish and write-up and present the work product to the UMass community
  • Participate in team projects
  • Conduct online research
  • Perform other duties as required



  • Must be a currently enrolled student in a higher education institution or recent graduate
  • Solid analytical and communication skills
  • Attention to detail with the ability to collect and record information from a wide variety of sources
  • Must be reliable and able to set consistent work hours
  • Proven interest in IT and passion in furthering the mission of UMMS
  • Must have above average academic performance


  • Professional communicator who can present information concisely
  • Outstanding listener with an attention to detail
  • Strong analytic skills
  • Demonstrated familiarity with Power BI and similar data reporting tools
  • Familiar with or can quickly learn other data analytics technology
  • Preferred experience establishing metrics and KPIs
  • Demonstrated ability to build positive and productive professional relationships
  • Possesses positive attitude and creativity
  • Emerging organizational skills and the ability to handle multiple assignments concurrently
  • Demonstrated experience being innovative, flexible, engaging and empowered throughout the delivery cycle
  • Demonstrated creative contributor
  • Demonstrated ability to collaborate with multiple teams toward specific goals
  • Influences others and can be influenced through character, humility, and example


This is paid, 100% offsite internship position

Duration: 6 months with possibility for extension up to 12 months

Hours: 20-40

Major: We will consider all majors

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Published May 10, 2021

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Published Nov. 27, 2018

UMass Chan Medical School Core Competencies demonstrating the capabilities that are central across all UMass Chan positions that collectively contribute to UMass Chan Medical School success.

Named a U.S. News & World Report
for Primary Care and Research