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ServiceNow Web Development Intern

GENERAL SUMMARY OF POSITION: 

UMass Medical School’s Information Technology Innovation Internship program is designed to provide exceptional opportunities for talented students and to strengthen UMMS’ technology ecosystem through the innovative ideas and infectious energy of the interns. The IT Intern will get an opportunity to collaborate with a dynamic team of dedicated individuals committed to delivering forward thinking solutions with a focus on continuous improvement and advancing the health and well-being of the people in Massachusetts and the world through ground-breaking development in education, research and health care delivery.

It’s an exciting time to be at UMass Medical School!  U.S. News & World Report ranks UMass Medical School 12th in the country for primary care, and this internship will provide a unique opportunity to learn and gain valuable skills in an elite academic and research institution that is among the most affordable in the country.  

The UMass Chan Medical School Information Technology group has an opportunity for a ServiceNow Web Development Intern to join the team in delivering innovative IT services.

As a ServiceNow Web Development Intern, you will gain experience in:

• Automated test framework (ATF)
• Knowledge of all phases of ServiceNow application development, design, architecture, implementation, and administration.

After completing the internship program, you will have a working knowledge in:

• Producing solutions that improve efficiencies while reducing redundant & repeatable processes
• Participating with a scrum development team, attending daily standups, and contributing to sprints

If you are an innovative, critical thinker that would like to be part of a team that helps UMass Chan Medical School continue to be a leader and innovator in education, research, health care delivery and public service, then apply now!

For more information, please visit: https://www.umassmed.edu/it/internship/. 

• Implement ServiceNow Automated Test Framework (ATF) to create and run automated tests to confirm that your instance works after making a change.
• Review failed test results to identify the changes that caused the failure and the changes that you should review for all ServiceNow instances.
• Provide support for ServiceNow team assist in identifying gaps in processes, looking for ways to automate workflows into ServiceNow to improve the University’s ServiceNow instance.
• Develop workflow and document standards to support the ServiceNow team
• Consult with stakeholders and document requirements to understand the business needs and to implement effective solutions.
• Develop and maintain proper technical and user documentation for each system in a consistent and structured manner.
• Work both independently and directly with the user to articulate business requirements and document user application needs.
• Assist with designing, developing, and implementing, software solutions for UMMS IT customers.
• Identify and learn emerging technologies by participating in training when possible independent self-teaching and tutorials.
• Create efficiencies for ServiceNow team and business stakeholders
• Perform other duties as required

MAJOR RESPONSIBILITIES:

• Utilize innovative ideas and approaches to assist in the development of working models to serve the needs of our faculty, students and researchers
• Complete a project from start to finish and write-up and present the work product to the UMass community
• Participate in team projects
• Conduct online research
• Perform other duties as required

REQUIRED QUALIFICATIONS:

• Must be a currently enrolled student in a higher education institution or recent graduate
• Solid analytical and communication skills
• Attention to detail with the ability to collect and record information from a wide variety of sources
• Must be reliable and able to set consistent work hours
• Proven interest in IT and passion in furthering the mission of UMMS
• Must have above average academic performance

PREFFERED QUALIFICATIONS:

• Knowledge of Information Systems, Computer Science, a related field, or equivalent experience
• Knowledge of object-oriented/scripting languages and full stack development: UI, middle-tier, and backend. 
• Knowledge of web services technology and how they are consumed 
• Knowledge of relational and non-relational database management systems, SQL coding. 
• Excellent verbal and written communication skills required.
• Excellent problem-solving skills required
• Experience using modern development processes/tools and developing through the complete Software Development Life Cycle.
• Experience with object-oriented/scripting languages and full stack development: UI, middle-tier, and backend.
• Strong object-oriented analysis, design, and programming skills
• Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework.
• Knowledge of ITIL process

ADDITIONAL INFORMATION

• This is paid, 100% offsite internship position
• Duration: 6 months with possibility for extension up to 12 months
• Hours: 30-40
• Major: We will consider all majors