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GENERAL SUMMARY OF POSITION: 

Under the general supervision of the Parking Services Manager or designee, the Access Control Specialist is responsible for general clerical duties with the day to day operation of the Parking/Access Control office.

MAJOR RESPONSIBILITIES:

• Operate and monitor computerized security access control systems for all security card readers on and off campus.
• Compile and maintain confidential employee information for the parking and security access control programs
• Modify employees and vendor security access upon request and as appropriate
• Issue badges for employees, and vendors of the Medical School and UMass Memorial, and appropriately assigns access.
• Collaborate with colleges ‘clinical rotation coordinators to support rotations at University Campus
• Generate security reports to support departmental requests
• Support of visitor management system including triaging issues, providing employees and vendors to resources, and directing to check-in locations
• Monitor and submit payroll deductions for parking for all employees, makes necessary changes via Peoplesoft/Memorial payroll systems.
• Collect revenue for parking of student and outside agents and issue parking voucher and reconcile daily
• Deposit cash receipts, as needed or required, at the Bursars Office
• Handle daily parking problems with visitors, employees, and patients and assists with special departmental requests.
• Handle parking violation though interactions with parking clerk, processing of payment for tickets, clearing through tickets registry of motor vehicles.
• Coordinate with system vendors to insure proper repairs and maintenance including, troubleshoot problems vendor.
• Review, sort and file a variety of material, set up and maintain filing systems, provide information which requires the use of Office Applications
• Answer the emails, telephone calls, take messages or relays information within scope of authority. Greet visitors and employees, and provide support or resources to meet their needs
• Maintain knowledge and understanding of revenue control system in the Patient Visitor Garage, and operation as needed.
• Operate standard office equipment such as photocopier, computer, fax, etc.
• Open, review, and distribute incoming mail accordingly.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associate degree or equivalent experience
• 3 years of secretarial/clerical experience.
• Considerable knowledge of Business English, Spelling, Arithmetic and office practice.
• Working knowledge of office equipment
• Working knowledge of personal computer and use of data bases, spreadsheet programs, and MS office.
• Able to interact with public and staff in stressful situations.
• Ability to handle complex and confidential information.
• Excellent oral and written communication skills to interact with all levels of staff both internally and externally to the Medical School.