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Education and Outreach Coordinator
Job Number: 2021-36680
Category: Library
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Med School
Department: School - Library - W417400
Job Type: Full-Time
Salary Grade: 45
Num. Openings: 2
Post Date: May 10, 2021


Under the general direction of the Associate Director of the National Network of Libraries of Medicine New England Region (NN/LM NER) or designee, the Education and Outreach Coordinator develops, plans, and provides services in specified NER programs while assuming broad areas of responsibility related to Outreach, Networking, Education, Librarianship, Consumer Health, Health Literacy, and Exhibiting. The Education and Outreach Coordinator supports librarians in the New England Region by planning and implementing programs and resources that build competencies in outreach to health professionals, consumers, public health workers, and other users of the National Library of Medicine’s (NLM’s) resources.



  • Develop goals and objectives for the Outreach and Education program area for the New England Region, in consultation with the Associate Director
  • Evaluate progress toward meeting program goals and objectives, and reports on progress
  • Continually promote Network Membership
  • Participate in regional planning and projects through service on service on regional and national committees as appropriate
  • Responsible for promoting NLM services and products by using a variety of short and long-term communications mechanisms including social media such as e-mail, blogs, listservs, and as well as other tools
  • Track, gather, and analyze relevant statistics and data for monthly/quarterly/annual reports
  • In collaboration with the National Evaluation Center and National DOCLINE Center, ensure network members have access to consultation and, periodic training, and technical advice, in support of outreach evaluation and NLM systems such as DOCLINE, LinkOut, Loansome Doc, etc.


  • Identify underserved areas and develop outreach plans including training, demonstrations, follow-up, and evaluation in service area
  • Conduct regional assessments and designs corresponding Focused Outreach approach. Conduct Focused Outreach activities, create partnerships, and conduct evaluations per NER Focused Outreach process
  • Identify and develop new network partnerships with unaffiliated/underserved health care professionals, consumers, librarians, and community groups
  • Design and teach consumer health information presentations/resources to be submitted to the Medical Library Associations educational clearinghouse. Consult with clearinghouse to use/adapt existing materials where appropriate
  • Respond to network member requests for marketing and training materials on NLM products and services
  • Promote and exhibit NLM Resources at national, regional, and local conferences
  • Participate on National Task Forces and Committees designing programs that span across all regions


  • Provide online and/in-person reference, consulting, training, and technical advice in support of NLM systems (PubMed, MedlinePlus, TOXNET, ClinicalTrials, NIHSeniorHealth, and other NLM resources.)
  • Plan, design, promote, and teach online and in-person curriculum and classes and workshops related to NLM programs, services, and informational resources to librarians, consumers, and health professionals
  • Collaborate with COI leaders to identify educational needs of network members. Work with the COI to plan programming responding to those needs
  • Identify emerging trends in health information access, retrieval and delivery and plan programming that sets the context for Network Members, consumers, and health care professionals
  • Develop and evaluate instructional programs


  • Coordinate NER activities that assist Network members in understanding technological advancements in health information access, retrieval, and delivery
  • Identify new technologies and demonstrate the uses of technology to enhance the work of member libraries through demonstrations, instructional sessions, and exhibits of relevant electronic resources, particularly NLM products and services


  • Provide network members with technical consultations in outreach project planning, proposal preparation, and submission, and project evaluation
  • Solicit applications for awards and subcontracts
  • Serve as member of proposal review team; make recommendations for funding
  • Post award, monitor and report on network member project progress for those funded. Provide assistance and consultation when problems or delays occur
  • Perform other duties as required.


  • Master’s degree in Library Science or other relevant field
  • 2 years of experience in library or community outreach, or equivalent experience
  • Hands-on teaching experience.
  • Ability to plan and implement innovative services
  • Knowledge of NLM and NCBI databases
  • Demonstrated ability to communicate clearly and effectively in both oral and written communications
  • Evidence of excellent interpersonal skills. Ability to work cooperatively in a demanding and changing environment with all levels of staff and a variety of users
  • Flexibility, initiative, and problem, energy, and time management skills
  • Ability to meet deadlines
  • Ability to travel to off-site locations


  • Expertise in relationship building and program management
  • Demonstrated knowledge and proficiency in demonstrating and teaching NLM resources

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