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Category: Administrative Support
Location: Shrewsbury, MA
Shift: Rotation
Exempt/Non-Exempt: Rotation
Business Unit: UMass Chan Medical School
Department: School - HR-Temprite Services - W860030
Job Type: Temporary
Num. Openings: 1
Post Date: Feb. 21, 2019
Temprite Services is a division within the University of Massachusetts Medical School, Human Resources, which offers various levels of temporary support for departments within the institution as well as our affiliates.
Numerous opportunities available: Temporary 40 hour a week positions; Temporary 20 hour a week positions
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MAJOR RESPONSIBILITIES:
- Conduct interviews by telephone and accurately record and code calls as directed;
- Follow protocols and guidelines in persuading reluctant respondents to cooperate;
- Follow protocols and guidelines to obtain high quality data;
- Assist in assembling mail survey packets;
- Code and data enter mailed questionnaires;
- Participate in quality assurance processes for all tasks, including telephone interviews and data entry;
- Participate in on-the-job training and the support of other staff members as directed;
- Attend and participate in meetings, training, and other departmental initiatives as directed;
- Maintain confidentiality of procedures, scripts and respondent information according to HIPAA, University, and OSR guidelines;
- Comply with established University and OSR policies, procedures and objectives;
- Perform other duties as assigned
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REQUIRED QUALIFICATIONS:
- High School diploma or equivalent;
- 6-12 months Call Center experience
- Clear speaking voice;
- Must be able to read, write, and speak fluently in English;
- Excellent communication skills;
- Sound keyboard skills;
- Must be available to work varying shifts, including evenings and weekends, as required
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UMass Chan Medical School was among 23 companies that stood out as 2023 “DEI champions,” according to The Boston Globe.
“2023 BEST MEDICAL GRAD SCHOOL”
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