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GENERAL SUMMARY OF POSITION:

It’s an exciting time to be at UMass Medical School!  U.S. News & World Report ranks UMass Medical School in the top 10 percent nationwide in primary care, and this opportunity gives the right candidate the chance to be part of an elite academic and research institution that is among the most affordable in the country.  As a member of our Information Technology Department, you will join a dynamic team of dedicated individuals committed to delivering forward thinking solutions with a focus on continuous improvement. At UMass Medical School IT we recognize and reward independent thought and innovative ideas. We have fostered an environment where the team dynamic is embraced and collaboration and FUN are core components of our culture! 

Under the general direction of the Manager or designee, the Senior System Administration Engineer is a technical specialist role in the System Administration area supporting network operating systems in a multiple platform environment. In this role the Senior System Administration Engineer functions as a lead technical resource within the Systems Administration area.

MAJOR RESPONSIBILITIES:

• Under the direction of the Manager of Systems Engineering, provides third level support to end users
• Develop procures, install, and maintain the company’s internal data processing hardware and software operating systems
• Involved in the implementation and maintenance of major subsystems
• Acknowledge and resolve user service requests utilizing the service request management system
• Frequently contributes to the development of new theories and methods
• Develop resolutions to complex problems that require frequent use of creativity, use judgment within defined policies
• Contribute to the development of organizational goals and objectives
• Represent the organization as the principle customer contact
• Perform project leadership duties
• Provide input for recruiting and performance evaluation
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Systems Management, or equivalent experience.
• 6  years of related work experience including  project management  
• Excellent oral and written communication skills
• Ability to travel to off-site locations

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