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GENERAL SUMMARY OF POSITION:

The Customer Services Technician I is an emerging role in the customer services area, field user telephone calls for Information Services support, provide assistance where possible, gather information for problem escalation.

MAJOR RESPONSIBILITIES:

• Under the direction of the Manager of Customer Services, staffs the Information Services Help Desk
• Responds to telephone and walk-in request for Information Services support.
• Following standard troubleshooting procedures gathers appropriate information related to user problems
• Resolves problems of limited scope
• Interacts primarily with other Help Desk  staff and Manager
• Assigns or escalates more difficult user issues as appropriate
• Performs other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:

• Some college education or formal training
• 0-1 years of related experience
• Excellent oral and written communication skills
• Valid driver’s license and dependable transportation.