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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive. UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

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Program Monitor

Job Number: 2026-51935
Category: Administrative Professional
Location: Westborough, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department:
Job Type: Full-Time
Num. Openings: 1
Post Date: Aug. 26, 2026
Work Location: 100% Remote
Salary Minimum: USD $75,000.00
Salary Maximum: USD $85,000.00

Job Summary

Under the general direction of the department Director or designee, the Program Monitor is responsible for the quality assurance activities of assigned service delivery programs within Disability and Community Services (DCS). This position will execute internal assurance reviews and recommend corrective action plans to resolve deficiencies. The program monitor will participate in continuous quality improvement projects as needed. This position will develop and deliver reports outlining audit findings to the Director and Associate Director of each DCS program.

Major Responsibilities

Develop the performance measures and methodologies consistent with the program and state agencies goals to monitor internal and subcontractor performance with contract terms

Conduct routine audits and reviews of DCS clinical and operational work products

Participate in continuous quality improvement projects as determined by contract terms

Identify deficiencies in performance, and support the Director and Associate Directors in implementing a corrective action plan with input from key subcontractor, program personnel, and departmental management personnel to resolve deficiencies

Develop and prepare clearly written reports summarizing monitoring activities

Assist in the development and revision of contract scopes of service

Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities

Develop and implement monitoring and training work plans, and preparation of deliverables

Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation

Comply with all safety and infection control standards specific to the work site, as applicable

Perform other duties as required.

Required Qualifications

Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field

5 - 7 years providing direct service in human services, knowledge and experience with clinical, social service/human service/rehabilitation systems

Knowledgeable of applicable state and federal laws and regulations governing the provision of services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or individuals with medically complex care needs.

Proficient with Word, Excel, and other desktop tools

Preferred Qualifications

Master's Level Degree

Prior experience developing quality assurance programs

Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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