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Under the general direction of the Executive Director or designee, the Program Manager (PM) is responsible for supporting assigned enterprise-wide programs and/or portfolio of projects. The PM will assist the Director in leading and documenting program activities, supporting stakeholder alignment, and may lead program/project sub-components. The PM is also responsible for planning and coordinating project related activities across the portfolio assigned that will vary in scope including the management of resources in a matrix environment. The Program Manager will collaborate closely with contracted partners and clients to maintain governance structures and improve outcomes across the portfolio. The Program Manager will develop and implement projects while adhering to ForHealth Consulting/UMass Chan Medical School's Project Management guidelines.

Manage and develop large projects from the ideas generation and feasibility stage to the project implementation.
May perform initial feasibility study prior to the formalization of a project.
Develop and maintain effective and efficient oral and written communication with the projects sponsor and steering committee
Assess the necessary skill sets and competencies required and ensure that they exist within the team assigned to accomplish project objectives. Identify, recommend specific resource requirements, and/or training requirements.
Communicate with all appropriate parties to ensure that the projects objectives, scope, and required and expected deliverables of each project phase are understood.
Responsible for ensuring that each team member understands their specific role on the team, and associated responsibilities.
Lead an assembled project team in effectively addressing the clients requirements according to the projects schedule and approved budget. Through project team members, responsible for developing project schedule and budget for approval.
Document and maintain current: project work plan, meetings, decisions, work change orders, project deliverables, progress reports, schedules, cost tracking reports, and other pertinent reports.
Participate in the development, enhancement, and implementation of Project Management standards, policies, procedures, and metrics that include change management, controls, and reports to attain compliance.
Facilitate communication of the projects status, budget, costs, issues, and related information to the projects team leaders, project sponsor, steering committee, affected business unit(s), and team members as appropriate.
Support the department in audit reviews of completed projects, to review whether project met expectations and to identify potential areas for improvement. Documents results of audit and recommendations.
Ensure that common solutions are found and implemented for common problems across all projects.
Assist the projects sponsor in refining the project scope and objectives, including any constraints.
Manage special projects, project and/or vendor evaluations, feasibility studies and other activities related to business development within defined time lines as assigned.
Assemble appropriate staff to project teams to support project goals.
Keep abreast of current and developing trends and health care administration in order to guide and advise clients regarding their information needs.
Assist the Director in the development of contracts.
Provide support to the department in the development of strategic planning.
Participate in the Continuous Quality Improvement program.
Performs other duties as required.

REQUIRED EDUCATION
Bachelors degree in management, Health Care, Business Administration, Human Services or equivalent experience.

REQUIRED WORK EXPERIENCE
5 years of demonstrated experience in project management.
Strong written and verbal communication skills to interact effectively with staff, clients, and vendor staff.
Ability to lead and direct a matrix project team, as well as the ability to lead and direct effective meetings and work sessions.
Strong computer skills, including word processing, spreadsheet, and PowerPoint.
Ability to travel to off-site locations.