Share This Page
When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive. UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.
This requisition is being used as a sourcing tool and does not have an open vacancy. Your application to this req will add you to a pool of candidates for potential future openings. We still encourage you to apply directly to positions you feel best meet your background, as this will not replace your application for other openings.
Under the direct supervision of the Director or designee, the Pharmacy Associate I will function as a team member for the client programs within Clinical Pharmacy Services (CPS). CPS is responsible for administering client-specific programs to provide clinical expertise regarding our members medications. This position will handle calls with members, prescribers and pharmacists to provide and obtain information regarding client-specific initiatives. The incumbent of this position will assist in the sorting of medication prior authorization requests, under the guidance of a licensed pharmacist.
• Review medication information, call member, and record the call outcome in a pharmacy database.
• Handle outbound and inbound phone calls to members, prescribers and pharmacists regarding client-specific work.
• Sort the medication prior authorization requests into appropriate drug class within the clients compliance time frame.
• Provide information to prescribers and pharmacists regarding member prescriptions.
• Participate in orientation and/or guidance of Pharmacy Associate I in performance of their duties.
• Follow UMass Chan and CPS policies and procedures.
• Assist CPS staff with data entry, medication monitoring, and insurance eligibility for ad hoc reports and client work.
• Assist CPS consultant pharmacist with obtaining and disseminating information concerning client appeals.
• Participate in CPS staff meetings, quality improvement initiatives and in-service programs as requested.
• Perform other client work as required per client initiative(s).
REQUIRED EDUCATION
High School Graduate or GED
REQUIRED WORK EXPERIENCE
Some pharmacy related experience.
PREFERRED EDUCATION
Licensed Certificate, active unrestricted MA Pharmacy Technician License and/or
active unrestricted National Pharmacy Technician Certification (CPhT).
PREFERRED WORK EXPERIENCE
Bilingual, Spanish preferred.
Effective communication and interpersonal skills.
Attention to detail and organization.
Ability to work in a high volume, fast-paced call center environment.
Ability to work well in a team.
Dependability.
Computer Skills – Basic understanding of Word, Excel, Outlook.
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list.
Duties and expectations may evolve in response to the needs of the department and the broader institution.
In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement).
At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience.
We also consider internal equity to ensure fair and consistent compensation across our teams.
Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.
In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.
UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
