SEARCH CAREER OPPORTUNITIES

This requisition is being used as a sourcing tool and does not have an open vacancy. Your application to this req will add you to a pool of candidates for potential future openings. We still encourage you to apply directly to positions you feel best meet your background, as this will not replace your application for other openings. 

Under the general direction of the Office of Survey Research Call Center Supervisor, the Survey Research Interviewer is responsible for conducting interviews via telephone by reading survey questions from a computer screen and entering the answers into the survey system.

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system
• Follow survey research procedures and guidelines to obtain high quality information
• Follow guidelines to persuade reluctant respondents to take the survey over the phone
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines
• Participate in quality assurance processes for all tasks
• Participate in on-the-job training and the support of other staff members as directed
• Comply with established University and the Office of Survey Research policies and procedures
• Perform other duties as required

• High School diploma or equivalent
• 0-6 months prior experience necessary
• Since this is remote work, must have a quiet space to work in with WiFi connectivity so that the confidentiality of the survey information can be maintained
• Clear speaking voice
• Must be able to read, write, and speak fluently in English
• Excellent communication skills
• Good typing skills
• Must be available to work varying shifts, including evenings and weekends, as required.

Preferred Qualifications:

• 6-12 months call center experience
• Bilingual proficiency (English and Spanish)