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Network Administration Engineer I
Job Number: 2022-41864
Category: Information Technology
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - IT-Infrastructure Services - W875039
Job Type: Full-Time
Salary Grade: 74
Num. Openings: 1
Post Date: Dec. 8, 2022

GENERAL SUMMARY OF POSITION:

The Network Administration Engineer I is an emerging role in the Network Administration area supporting local and wide area networks in a multi platform, protocol, and operating system environment.

MAJOR RESPONSIBILITIES:

  • Under the direction of the Manager of Network Engineering, provides third level support to end users
  • Maintains local and wide area networks in a multi protocol environment
  • Performs end user network connections including physical port patching, and configuration as needed
  • Acknowledge and resolve user service requests utilizing the service request management system
  • Applies standard principles, concepts and techniques toward the identification and resolution of user problems
  • Resolves an assortment of problems of moderately complex scope
  • Interacts with other Network Administration staff and Manager for assistance and direction, occasionally involved in routine cross organization issues
  • Escalates more difficult user issues as appropriate
  • Performs other duties and responsibilities as required

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree in Computer Science or Information Systems Management, or equivalent
  • 1-3 years related experience in a Network Administration, PC Services, or Systems Administration role
  • Excellent oral and written communication skills
  • Valid driver’s license and dependable transportation.

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UMass Chan Medical School was among 23 companies that stood out as 2023 “DEI champions,” according to The Boston Globe.   


Named a U.S. News & World Report
“2023 BEST MEDICAL GRAD SCHOOL”
for Primary Care and Research