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Network Administration Engineer I
Job Number: 2022-41864Category: Information Technology
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - IT-Infrastructure Services - W875039
Job Type: Full-Time
Salary Grade: 74
Num. Openings: 1
Post Date: Dec. 8, 2022
GENERAL SUMMARY OF POSITION:
The Network Administration Engineer I is an emerging role in the Network Administration area supporting local and wide area networks in a multi platform, protocol, and operating system environment.
MAJOR RESPONSIBILITIES:
- Under the direction of the Manager of Network Engineering, provides third level support to end users
- Maintains local and wide area networks in a multi protocol environment
- Performs end user network connections including physical port patching, and configuration as needed
- Acknowledge and resolve user service requests utilizing the service request management system
- Applies standard principles, concepts and techniques toward the identification and resolution of user problems
- Resolves an assortment of problems of moderately complex scope
- Interacts with other Network Administration staff and Manager for assistance and direction, occasionally involved in routine cross organization issues
- Escalates more difficult user issues as appropriate
- Performs other duties and responsibilities as required
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in Computer Science or Information Systems Management, or equivalent
- 1-3 years related experience in a Network Administration, PC Services, or Systems Administration role
- Excellent oral and written communication skills
- Valid driver’s license and dependable transportation.