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GENERAL SUMMARY OF POSITION:

Under the general direction of the Manager or designee, the System Administration Engineer II is a technical specialist role in the System Administration area supporting network operating systems in a multiple platform environment.

MAJOR RESPONSIBILITIES:

• Provide third level support to end users
• Install and maintain data processing hardware and software
• Involved in the implementation and support of subsystems i.e. backups, e-mail, anti-virus etc.
• Acknowledge and resolve user service requests
• Broad application of standard principles, concepts and techniques, plus working knowledge of related fields
• Resolve a diverse range of complex problems, uses judgment within defined policies
• Contribute to the development of organizational goals and objectives
• Frequent cross organization and outside customer contact.
• Represent the organization on projects
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Systems Management, or equivalent experience.
• 4 years of related work experience
• Excellent oral and written communication skills
• Ability to travel to off-site locations

This position is located at the QARC data center in Lincoln, RI.