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GENERAL SUMMARY OF POSITION:                   

Under the direction of the Manager or designee, the System Administration Engineer I supports network operating systems in a multiple platform environment.

MAJOR RESPONSIBILITIES:

• Under the direction of the Manager of Systems Engineering, provide third level support to end users
• Maintain the company’s internal data processing hardware and software
• Acknowledge and resolve user service requests utilizing the service request management system
• Apply standard principles, concepts and techniques toward the identification and resolution of user problems
• Resolve an assortment of problems of moderately complex scope
• Interact with other Systems Administration staff and Manager for assistance and direction, occasionally involved in routine cross organization issues
• Escalate more difficult user issues as appropriate
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Systems Management, or equivalent experience.
• 1 year work experience in a System Administration role, or 2-3 years experience in a PC Services role
• Excellent oral and written communication skills
• Ability to travel to off-site locations

This position is located at the QARC data center in Lincoln, RI.