SEARCH CAREER OPPORTUNITIES

Temprite Services is a division within the University of Massachusetts Medical School, Human Resources, which offers various levels of temporary support for departments within the institution as well as our affiliates.

Numerous opportunities available:  Temporary 40 hour a week positions; Temporary 20 hour a week positions

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MAJOR RESPONSIBILITIES:

• Conduct interviews by telephone and accurately record and code calls as directed;
• Follow protocols and guidelines in persuading reluctant respondents to cooperate;
• Follow protocols and guidelines to obtain high quality data;
• Assist in assembling mail survey packets;
• Code and data enter mailed questionnaires;
• Participate in quality assurance processes for all tasks, including telephone interviews and data entry;
• Participate in on-the-job training and the support of  other staff members as directed;
• Attend and participate in meetings, training, and other departmental initiatives as directed;
• Maintain confidentiality of procedures, scripts and respondent information according to HIPAA, University, and OSR guidelines;
• Comply with established University and OSR policies, procedures and objectives;
• Perform other duties as assigned

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REQUIRED QUALIFICATIONS:

• High School diploma or equivalent;
• 6-12 months Call Center experience
• Clear speaking voice;
• Must be able to read, write, and speak fluently in English;
• Excellent communication skills;
• Sound keyboard skills;
• Must be available to work varying shifts, including evenings and weekends, as required

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