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GENERAL SUMMARY OF POSITION:

It’s an exciting time to be at UMass Medical School!  U.S. News & World Report ranks UMass Medical School in the top 10 percent nationwide in primary care, and this opportunity gives the right candidate the chance to be part of an elite academic and research institution that is among the most affordable in the country.  As a member of our Information Technology Department, you will join a dynamic team of dedicated individuals committed to delivering forward thinking solutions with a focus on continuous improvement. At UMass Medical School IT we recognize and reward independent thought and innovative ideas. We have fostered an environment where the team dynamic is embraced and collaboration and FUN are core components of our culture! 

Under the direction to the Manager of Network Engineering or designee, the Sr. Network Administration Engineer is a technical specialist role in the Network Administration area supporting local and wide area networks in a multi platform, protocol, and operating system environment.

MAJOR RESPONSIBILITIES:

• Under the direction of the Manager of Network Engineering, provides third level support to end users
• Plans, procures, installs and maintains local and wide area networks in a multi protocol environment
• Reviews products and recommends acquisition or modification of hardware, software or contract services
• Monitors network functions and evaluates operations and network performance
• Involved in the implementation and maintenance of major subsystems
• Acknowledge and resolve user service requests utilizing the service request management system
• Frequently contributes to the development of new theories and methods
• Develops resolutions to complex problems that require frequent use of creativity uses judgement within defined policies
• Contributes to the development of organizational goals and objectives
• Represents the organization as the principle customer contact.
• Often performs project leadership duties
• Performs other duties and responsibilities as required

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Computer Science or Information Management Systems, or equivalent
• 7+ years of related work experience including project management
• Excellent oral and written communication skills
• Valid driver's license and dependable transportation.

PREFERRED QUALIFICATIONS:

• 2+ years experience with AWS in an enterprise environment
• Knowledge of implementation and troubleshooting  of Layer 2-3 switching technologies vendor products from Cisco Systems
• Knowledge of Cisco wireless, ISE and Prime
• Experience with CheckPoint and/or Cisco ASA firewalls
• Experience with implementing and supporting wireless infrastructures from large Enterprise vendors utilizing Cisco Systems equipment
• Good understanding of best practice Data Center network support
• Expert level knowledge of routing protocols to include OSPF, and BGP with an overall understanding of routing concepts / design
• Working knowledge and use of network troubleshooting tools to solve complex network problems from Solarwinds Orion and Riverbed’s Application Performance Management systems
• Working knowledge of Cisco Catalyst and Nexus switching platforms
• Working knowledge of Brocade Extension switches
• AWS certification, CCNP

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